FAQ
Answers to common questions about device usage and APP operation
What to do if the device cannot start?
Please check if the power supply is connected properly and confirm the output voltage meets requirements. If the problem persists, try restarting the device or contact technical support.
DTU device cannot connect to network?
Please check network connection and verify DTU network configuration parameters. You can try restarting the DTU device or reconfigure network settings.
What to do if the inverter shows error code?
Please refer to the error code explanation in the product manual. If the issue cannot be resolved, contact our technical support team.
Device overheating?
Ensure the device is installed in a well-ventilated area, away from direct sunlight and enclosed spaces. If overheating persists, check if the cooling system is working properly.
Communication interrupted?
Check communication line connection and verify protocol settings. Try restarting the device or contact your network provider.
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